23baj Privacy Policy

This privacy policy ("Policy") applies to users of the 23baj platform website 23baj.lat and its related services ("Platform"). When you register on our platform, create an account, or use any of our services, you agree to comply with the terms of this policy.

23baj places the highest priority on the privacy of players in Bangladesh. We use modern SSL encryption technology to keep your data secure and conduct all operations in line with fair play principles.

23baj may collect the following types of information to ensure service delivery and improve platform performance:

1.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (when identity verification is required)
• Residential address

1.2 Financial and Transaction Information

• bKash, Nagad, or Rocket mobile banking number
• Deposit and withdrawal history
• Account balance and bonus information

1.3 Device and Technical Information

• IP address and location (up to country/region level)
• Browser type, version, and operating system
• Cookie and session data
• Activity logs on the platform

1.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories
• VIP level and points information

23baj uses your information only for legitimate and specific purposes. The reasons we process your data are described below:

• Account creation and management: To keep your account active and continue providing services.
• Identity verification: To confirm age and identity for platform security and fraud prevention.
• Processing financial transactions: To securely complete deposit and withdrawal processes.
• Customer support: To resolve your questions, complaints, or issues.
• Sending promotional information: To notify you of bonus offers and updates, based on your consent.
• Ensuring responsible gaming: To identify uncontrolled playing behaviour and provide timely assistance.
• Platform improvement: To analyse activity and improve the user experience.
• Legal compliance: To comply with applicable laws and regulations.

23baj has put in place industry-standard technical and administrative measures to protect your data.

3.1 Technical Security

Our platform uses 256-bit SSL (Secure Socket Layer) encryption, which keeps the connection between your browser and our servers completely secure. Passwords and other sensitive data are stored in encrypted form — never in plain text.

3.2 Administrative Security

Access to your data is restricted to authorised staff only, and that access is regularly audited. Our staff are trained on data confidentiality and are bound by confidentiality agreements.

3.3 Data Retention Period

We will retain your data for as long as your account remains active and for as long as necessary to meet applicable legal requirements thereafter. Financial transaction records are generally retained for a longer period.

23baj does not sell your personal information or transfer it to third parties for commercial purposes. However, data may be disclosed in the following specific circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, or Rocket may be shared with the relevant service provider.
• Game providers: Our game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may use the minimum necessary information to ensure safe gaming.
• Legal authorities: Information may be provided to the relevant authorities as part of a court order or legal process.
• Fraud prevention organisations: Limited information may be shared to assist in investigating fraud or unlawful activity.
• Business partners: Only with your prior consent and for purposes consistent with this policy.

When sharing data with third parties, 23baj ensures that the party maintains adequate data protection measures.

Cookies and similar tracking technologies are used on the 23baj website. These help improve your browsing experience and maintain platform functionality.

5.1 Types of cookies

• Essential cookies: Without these, the platform cannot function properly. These include login sessions and security tokens.
• Functional cookies: Remember your preferences, such as language selection or settings.
• Analytics cookies: Analyse user behaviour on the platform to help improve the experience.

5.2 Cookie control

You can control or reject cookies through your browser settings. However, please note that disabling essential cookies will prevent you from using some features of the platform.

As a user of 23baj, you have the following rights over your data:

• Right to access: You can ask to see what information we hold about you.
• Right to correction: If your information is incorrect, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your data be deleted, though legal retention obligations may apply.
• Right to restrict processing: You can request that processing of your data for certain purposes be paused.
• Right to opt out of marketing: You can opt out of promotional communications at any time.
• Right to close your account: You can request to close your account at any time.

To exercise these rights or to make any data protection request, contact us at: [email protected] — our customer support team is available 24/7 in Bengali and English.

23baj strictly does not permit persons under the age of 21 to use the platform. We do not knowingly collect any personal information from minors.

If we are informed that a minor has created an account, we will immediately close that account and delete any data collected.

If parents believe their child is using our platform, please contact us at [email protected].

23baj uses servers and services of global standard, so your data may sometimes be stored or processed on servers located in other countries. In such cases we ensure that:

• Adequate safeguards are maintained during data transfers.
• Applicable data protection standards are upheld in the receiving country.
• The level of protection described in this policy is not compromised.

23baj is committed to ensuring responsible gaming. To this end, we analyse your gaming behaviour and proactively provide support if any unusual or concerning patterns are identified.

Using your gaming history data, we may encourage you to set voluntary limits, take temporary breaks, or seek professional support if needed. This effort is entirely for your protection.

For more information on responsible gaming, visit our Responsible Gaming page.

23baj may update this privacy policy from time to time. For any significant changes, we will post a notice on the platform or inform you via your registered email or mobile.

If you continue to use the platform after the updated policy is published, that will be considered your acceptance of the new policy. We therefore encourage you to check this page regularly.

The "Last updated" date shown at the top of the policy will always reflect the date of the most recent change.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The 23baj customer support team is available seven days a week, 24 hours a day, in Bengali and English.

• Email: [email protected]
• Live chat: Log in to the platform and use the live chat feature directly
• Hours: 24/7, seven days a week

We are committed to responding to all privacy-related requests as quickly as possible. Your experience and trust are the top priority at 23baj.

For more information, you can also visit our Terms & Conditions and FAQ pages.